Junior IT Support Clerk

Provide first-level technical support to employees regarding computer hardware, software, printers, and other IT-related issues.

Install, configure, and maintain computers, laptops, printers, and other office IT equipment.

Troubleshoot basic Windows operating system, Microsoft Office, email, and software-related problems.

Assist with network connectivity, Wi-Fi, LAN, and internet troubleshooting.

Support the setup of new employee workstations, including computers, email accounts, and necessary software.

Maintain and update IT equipment inventory and asset records.

Perform regular system updates, antivirus checks, and basic preventive maintenance.

Assist in data backup and recovery procedures.

Monitor and report IT equipment malfunctions and coordinate repairs when necessary.

Maintain proper documentation of IT support requests and technical issues.

Ensure the security and confidentiality of company data and IT systems.

Perform other IT-related duties assigned by the immediate supervisor.